Terms of operations of Alpha Control Instruments (Pvt) Ltd for orders placed in the ABB e-mart
The Customer/buyer is expected to physically verify the product upon its receipt.
Free replacement or repairs can be offered, in-case of any manufacturing defect in the products purchased from us.
The same has to be intimated to us within 7 days from the date of material receipt at your end, by writing an email to our Customer Care team at firstname.lastname@example.org or by calling our support desk number +91 80-9000-9551 between 11:00 AM to 6:00 PM, Monday to Saturday (except Public holidays)
In-case of replacement, buyer will be requested to send the defective material to the seller, and the seller shall ship the new material, only after the receipt of the defective material.
Buyer can also contact the ABB India Toll free number: 1800 420 0707 from 9:00 AM TO 6:00 PM IST, Monday to Friday (except Public holidays), or write an email to email@example.com, to raise a service request or to report a manufacturing defect on the products purchased from ABB e-mart.
In-case of any questions or queries, on the technical know-how of the product, you can write an email to our support desk email: firstname.lastname@example.org or can call our support desk number +91 955-999-6010 between 10:00 AM to 6:00 PM, Monday to Saturday (except Public holidays)
Conditions for the accepting product returns are as given below:
Reason of Return Resolution
Material delivered in a physically damaged condition Repair of the damaged part
Delivered material has missing parts or accessories Delivery of the missing parts
Delivered material is different from what was ordered Delivery of the material originally ordered
Cost of the return shipping will be borne by us if, it denotes that the fault is on us. If fault is at customer end then, to & FRO freight charges will be borne by customer.
After the return or exchange has cleared its inspection, you will be notified on the exchange.
Process to be followed for material return:
Kindly raise a return & service request within 7 days of material delivery.
• Inform us via support desk email or support desk number
• Prepare package for dispatch
• Send the package on Paid basis
• Package receipt at our end
• Repair or replacement within 7 days from the date of receipt of the returned material
We accept cancellation of your orders, before the order acceptance at our end.
Cancellation charges of 2% of the order value would be levied.
Any cancellation thereafter will not be accepted.
Products purchased from us via ABB Marketplace covers the manufacturing defects as per the manufacturer's warranty policy. For Drive Spares ABB does not offer any warranty