Starting our business in 1998 as a Wholesale Trader of Electrical Motor, Gear Box, ABB Drive, Flame Proof Motor, Premium Efficiency Motor, High Efficiency Motors, Geared Motor, TEFC Motors, DC Motors, etc. In order to maintain and raise the standard of quality that we have the best raw material quality and advanced technology that is available in the market. Due to this fact, these devices offer superior performance and long life. We also refer to equipment at the best prices possible, to provide maximum satisfaction to our customers. We have more than 40 years of experience in our domain with innovative approach to produce product best fit to current market requirements. We are known for our high quality, durability and high performance products. Every assignment is done in a professional manner by our team who are dedicated to provide maximum satisfaction to clients in all situations. Honest business policies and ethics help us to develop strong relationships and long term clients worldwide.In this competitive era, we are ethically bid to quality only because of the guidance of Mr. M. Karmakar, Manager of the firm. His industry experience and vision took us to new heights in a short time.
Terms of operations of ELECTRO MECH (INDIA) for orders placed in the ABB e-mart
The Customer/buyer is expected to physically verify the product upon its receipt.
Return Policy:
Free replacement or repairs can be offered, in-case of any manufacturing defect in the products purchased from us.
The same has to be intimated to us within 10 days from the date of material receipt at your end, by writing an email to our Customer Care team at manas_pli@yahoo.co.in or by calling our support desk number +91 9433317872 between 10:00 AM to 6:00 PM, Monday to Saturday (except Public holidays)
In-case of replacement, buyer will be requested to send the defective material to the seller, and the seller shall ship the new material, only after the receipt of the defective material.
Buyer can also contact the ABB India Toll free number: 1800 420 0707 from 9:00 AM TO 6:00 PM IST, Monday to Friday (except Public holidays), or write an email to contact.center@in.abb.com, to raise a service request or to report a manufacturing defect on the products purchased from ABB e-mart.
In-case of any questions or queries, on the technical know-how of the product, you can write an email to our support desk email : manas_pli@yahoo.com or can call our support desk number +91 9433317872, between 10:00 AM to 6:00 PM, Monday to Saturday (except Public holidays)
Conditions for the accepting product returns are as given below:
Reason of Return Resolution
Material delivered in a physically damaged condition Repair of the damaged part
Delivered material has missing parts or accessories Delivery of the missing parts
Delivered material is different from what was ordered Delivery of the material originally ordered
Cost of the return shipping will be borne by us if, it denotes that the fault is on us.
After the return or exchange has cleared its inspection, you will be notified on the exchange.
Process to be followed for material return:
Kindly raise a return & service request within 7 to 10 days of material delivery.
• Inform us via support desk email or support desk number
• Prepare package for dispatch
• Send the package on Paid basis
• Package receipt at our end
• Repair or replacement within 7 to 10 days from the date of receipt of the returned material
Cancellation Policy:
We accept cancellation of your orders, before the order acceptance at our end.
Cancellation charges of 2% of the order value would be levied.
Any cancellation thereafter will not be accepted.
Warranty policy:
Products purchased from us via ABB Marketplace, has a warranty of 12 months from the invoice date, which covers the manufacturing defects as per the manufacturer's warranty policy.