HEI Power System Private Limited

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HEI Power System Private Limited

Shipping Method	Standard Shipping
Seller Since	07/07/2021

HEI Power System Private Limited

HEI Power System Private Limited provides customized Industrial Automation and Control solutions for a broad range of industries. HEI Power System Private Limited strives to offer the very best industrial control system integration services and products. We specialize in PLC programming, Human Machine Interface (HMI) programming, and motion control applications. HEI Power System Private Limited has years of experience in a broad range of industries, including Power / Utility Generation, Pulp & Paper, Food & Beverages, Pharmaceuticals, Textile, Oil & Gas, and Cement industries.

The Customer/buyer is expected to physically verify the product upon its receipt.

Return Policy:
Free replacement or repairs can be offered, in case of any manufacturing defect in the products purchased from us.
The same has to be intimated to us within 10 days from the date of material receipt at your end, by writing an email to our Customer Care team at heipowerindia@gmail.com or by calling our support desk number +91 9983039333 between 10:00 AM to 6:00 PM, Monday to Saturday (except Public holidays)

In case of replacement, the buyer will be requested to send the defective material to the seller, and the seller shall ship the new material, only after the receipt of the defective material.

Buyers can also contact the ABB India Toll-free number: 1800 420 0707 from 9:00 AM TO 6:00 PM IST, Monday to Friday (except Public holidays), or write an email to contact.center@in.abb.com, to raise a service request or to report a manufacturing defect on the products purchased from ABB e-mart.

In case of any questions or queries, on the technical know-how of the product, you can write an email to our support desk email: heipowerindia@gmail.com or can call our support desk number at +91-9983039333 between 10:00 AM to 6:00 PM, Monday to Saturday (except Public holidays)

Conditions for accepting product returns are as given below:

Reason for Return Resolution
Material delivered in a physically damaged condition Repair of the damaged part
Delivered material has missing parts or accessories Delivery of the missing parts
The delivered material is different from what was ordered Delivery of the material originally ordered

The cost of the return shipping will be borne by us if, it denotes that the fault is on us. If the fault is at the customer's end then, To & Fro freight charges will be borne by the customer.

After the return or exchange has cleared its inspection, you will be notified of the exchange.

The process to be followed for material return:
Kindly raise a return & service request within 10 days of material delivery.

• Inform us via support desk email or support desk number
• Prepare the package for dispatch
• Send the package on Paid basis
• Package receipt at our end
• Repair or replacement within 7 days from the date of receipt of the returned material

Cancellation Policy:
We accept cancellation of your orders, before the order acceptance at our end.
Any cancellation thereafter will not be accepted.

Warranty policy:
Products purchased from us via ABB Marketplace have a warranty of 12 months from the invoice date, which covers the manufacturing defects as per the manufacturer's warranty policy.

Commissioning/ Service support:
For installation and commission or service support charges will be extra at actuals based on the agreement and the requirement.