Micronova Impex is known for its excellence in delivering global component sourcing services since the year 1983. The company has the privilege of working with over 40 plus principals and focuses on rendering Value Added Marketing Services to its customers. Micronova has been very successful in consistently maintaining its position within the top three Channel Partners for ABB in India. Not just that, Micronova has also garnered awards from its principals in the vital categories such as “Highest Sales, Financial Discipline, Top Distributor, and also for “Special Appreciations” from time to time.
Micronova has built a strong repute for sound product technical knowledge, and reliability for timely deliveries that has ensured expansion of sales in Indian markets for certain European manufacturers. The sales volume grew so much in fact that some of these European principals set up their manufacturing units in various parts of India after seeing these success stories. Micronova has played an instrumental role in such stories and we are proud of our association with these organizations.
With the help of SAP ERP software, the business is able to plan for 3 months and ensure Just in Time (JIT) deliveries in accordance with OEM (Original Equipment Manufacturing) customer’s requirements and demands.
Micronova strives hard to maintain the best industry standards in sourcing, logistics, and customer support. We work closely with all our principals and customers, and we strongly believe that we grow together.
Infrastructure & Resources
The company is headquartered at Bengaluru, with regional offices in Chennai and Hyderabad. In addition to that, we have an overseas office in Singapore that serves as our global sourcing hub.
We have over 5000 sqft. warehousing spaces in Bangalore and Chennai being used for keeping stock and enabling Just In Time (JIT) deliveries. We also provide bonded warehousing facilities with a 1200 sqft. warehouse in Bangalore. This warehouse helps us cater to the Export Oriented Units (EOUs).
Our strength is that we are a process-driven company, and we run on SAP ERP. We are known for keeping our commitments for timely delivery and support to our customers, and for our excellent financial discipline with our principals.
The Micronova Group is an ISO 9001 certified company that has more than 100 employees who are managed by technocrats. These technocrats have a solid experience of more than 30 years in their respective fields.
More information about Micronova Group can be found on our website www.micronovagroup.in.
Office Address:
Micronova Impex Pvt Ltd
Head office-No 89/2, Gandhi Bazaar Main Road,
Basavanagudi,Bangalore - 560004, Karnataka.
Phone - 8147090162/8147090141/080 66958216
Chennai Branch Office-12/27, Ground Floor, Thiruvengadum Street, Raja Annamalaipuram,
Chennai – 600028
Hyderabad Branch Office-No. A-424,
Shanti Bagh apartments,
Begumpet,
Hyderabad – 500016
The Customer should verify the Product upon its receipt.
We assure you of free replacement or repairs in case of any manufacturing defect in the performance of the standard products purchased from us within 10 days of receipt of material at your end.
Kindly email our Customer Care team at info@micronova.com / digitalsales@micronovaimpex.com or call our Toll Free Number at 1800 266 1658, in case of any questions or queries for timely resolution.
Resolution in various cases is given below:
Reason of Return Resolution
Was delivered in a physically damaged condition Free Replacement
Has missing parts or accessories Delivery of Missing parts/ Free Replacement
Is different from what was ordered Delivery of material originally ordered
Is no longer needed (subject to acceptance by us) Refund subject to valid reason of return
If the fault is on us (mixed up, faulty on arrival), we’ll of course pay for return shipping.
As soon as the return or exchange has cleared it’s inspection, you will be notified of your exchange
or credit immediately.
How To Return? Kindly raise a return & service request within 10 days of material delivery. Next Steps:
● INFORM US
● PREPARE PACKAGE
● SEND THE PACKAGE
● WE RECEIVE THE PACKAGE
● REPLACEMENT OR REPAIR WITHIN 7 DAYS
Warranty policy.
ABB guarantees the supply according to the law. Upon expiration, the warranty expires even if the devices have not been operated for any reason. In the case of faults, as long as this does not depend on assembly errors by the customer or third parties, on incorrect use of the materials, lack of or incorrect maintenance, normal wear and tear, faults caused by inexperience or negligence by the purchaser or by transport, by the improper storage of the materials, or failure by the customer to adopt measures to reduce eventual dysfunction, overload with respect to the contractual limits, by unauthorized intervention, by tampering or action effected by the customer, to force majeure, ABB will, throughout the warranty period, repair or replace any defective part of supply free of charge, in the shortest possible time, at its premises. Where the repair cannot be executed at ABB premises, except as otherwise agreed, all the supplementary or relevant expenses shall be borne by the customer. Repair or replacement will be executed only if the customer has performed all its obligations to that date. The customer may not suspend performance of the obligations in any case in which this warranty is invoked. The term for the repair or replacement of the faulty supply will be agreed by ABB and the customer. The shipment of any supply claimed to be faulty by the customer to ABB and subsequently by ABB to the customer, shall be at the risk and under the responsibility of the customer, who shall arrange adequate insurance coverage. The supply repaired or replaced is shipped at the expense and risk of the customer. Any dispute about a shipment has no effect on the remainder of the supply. The products replaced by ABB become the property of ABB.
Warranty period:
1. Breakers & switches: The warranty period is 12 months from the date of commissioning or 18 months from the date of ABB's invoice, whichever is earlier.
2. Control products: The warranty period is 12 months from the date of commissioning or 18 months from the date of ABB's invoice, whichever is earlier.
3. Enclosures & Din Rail components: The warranty period is 5 years from the date of ABB's invoice if the components are used in ABB's enclosure. If non- ABB enclosure is used, Warranty period is 12 months from the date of commissioning or 18 months from the date of ABB's invoice, whichever is earlier.
4a. Wiring accessories: 10 years of warranty. The company at its discretion will repair or replace products if they have any manufacturing defect within 10 years from date of purchases for switches (without LED Lamp) and power sockets. For other ABB wiring accessories, the warranty will be for 2 years. ABB mounting boxes are not covered under warranty. Warranty for all the products will not be valid: If devices are not used with original ABB mounting boxes. If devices are altered, dismantled, rectified or tampered. Warranty states company’s entire liability. This does not extend to cover consequential losses or damage or installation cost arising from defective products. Since product improvement is a continuous process, the data furnished in this brochure may undergo revision. For the latest information, you may contact our nearest sales office.
4b. Plug & sockets: The warranty period is 12 months from the date of commissioning or 18 months from the date of ABB's invoice, whichever is earlier.