We feel proud to introduce ourselves as SRII SHAKHTI ENGINEERING, a leading distribution company in electrical and mechanical motion control and power generation products. Since 2011 we have been serving the markets throughout the southern region. We are located at Chennai with sales, Quality assurance, service and warehousing.
We provide complete technical solutions for electrical and mechanical needs for the industry.
We offer superior quality products in short time with very competitive price backed up by dedicated professionals for after sales service
Name: Srii shakthi engineering; Address: 30, ground floor, kannapa nagar, Mettukuppam main road, Maduravoyal, Chennai - 600095; Contact: +91 9944987377, Email: admin@sriishakthingineering.com
https://shop.in.abb.com/srii-shakthi-engineering/
Terms of operations of SRII SHAKTHI ENGINEERING for orders placed in the ABB e-mart
The Customer/buyer is expected to physically verify the product upon its receipt.
Return Policy:
Free replacement or repairs can be offered, in-case of any manufacturing defect in the products purchased from us.
The same has to be intimated to us within 03 days from the date of material receipt at your end, by writing an email to our Customer Care team at admin@sriishakthiengineering.com or by calling our support desk number +91 9944987377 / +91 4423780535 between 10:00 AM to 6:00 PM, Monday to Saturday (except Public holidays)
In-case of replacement, buyer will be requested to send the defective material to the seller, and the seller shall ship the new material, only after the receipt of the defective material.
Buyer can also contact the ABB India Toll free number: 1800 420 0707 from 9:00 AM TO 6:00 PM IST, Monday to Friday (except Public holidays), or write an email to contact.center@in.abb.com, to raise a service request or to report a manufacturing defect on the products purchased from ABB e-mart.
In-case of any questions or queries, on the technical know-how of the product, you can write an email to our support desk email : services@kudammcorp.in or can call our support desk number +919873077797, +91 8448448910 between 10:00 AM to 6:00 PM, Monday to Saturday (except Public holidays)
Conditions for the accepting product returns are as given below:
Reason of Return Resolution
Material delivered in a physically damaged condition Repair of the damaged part
Delivered material has missing parts or accessories, than ordered Delivery of the missing parts, as per order only
Delivered material is different than placed ordered Delivery of the material originally ordered
Cost of the return shipping will be borne by us if, it denotes that the fault is on us.
After the return or exchange has cleared its inspection, you will be notified on the exchange.
Process to be followed for material return:
Kindly raise a return & service request within 3 to 5 days of material delivery.
• Inform us via support desk email or support desk number
• Prepare package for dispatch
• Send the package on Paid basis
• Package receipt at our end
• Repair or replacement within 10 to 15 days from the date of receipt of the returned material
Cancellation Policy:
We accept cancellation of your orders, before the order acceptance at our end (Notify you over mail).
Cancellation charges of 2% of the complete order value would be levied.
Any cancellation thereafter will not be accepted.
Warranty policy:
Products purchased from us via ABB Marketplace, has a warranty of 12 months from the date of Sales Invoice, which covers the manufacturing defects as per the manufacturer's warranty policy.
After sales support:
• Telephonically Service support can be provided to user on FOC basis
• Whatsapp Video call can also be provided, if customer require.
• Service support can provide from 9:00 AM TO 6:00 PM IST, Monday to Saturday (except Public holidays)
Genuine products
Dedicated Support
Doorstep Delivery
