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Terms of operations of SSS Euro Engineers for orders placed in the ABB e-mart
The Customer/buyer is expected to physically verify the product upon its receipt.
Return Policy:
Free replacement or repairs can be offered, in-case of any manufacturing defect in the products purchased from us.
The same has to be intimated to us within 7days from the date of material receipt at your end, by writing an email to our Customer Care team at ssseuroengineers@gmail.com or by calling our support desk number 9435528749 / 8822933200 between 10:00 AM to 6:00 PM, Monday to Saturday (except Public holidays)
In-case of replacement, buyer will be requested to send the defective material to the seller at freight paid basis
and the seller shall ship the new material, only after the receipt of the defective material.
Buyer can also contact the ABB India Toll free number: 1800 420 0707 from 9:00 AM TO 6:00 PM IST, Monday to Friday (except Public holidays), or write an email to contact.center@in.abb.com, to raise a service request or to report a manufacturing defect on the products purchased from ABB e-mart.
In-case of any questions or queries, on the technical know-how of the product, you can write an email to our support desk email ssseuroengineers@gmail.com or can call our support desk number 9435528749 / 8822933200 between 10:00 AM to 6:00 PM, Monday to Saturday (except Public holidays)
Conditions for the accepting product returns are as given below:
Material delivered in a physically damaged condition Before Dispatching the damaged material
Intimate properly with photograph of the Materail at our e-mail ssseuroengineers@gmail.com
Delivered material has missing parts or accessories Intimate properly with photograph of your complete received material by your hand
at our e-mail ssseuroengineers@gmail.com
Delivered material is different from what was ordered Intimate properly with photograph of your complete received material by your hand
at our e-mail ssseuroengineers@gmail.com
Cost of the return shipping will be borne by us if, it denotes that the fault is on us.
After the return or exchange has cleared its inspection, you will be notified on the exchange.
The material replacement Processing to be followed by the buyer
Kindly raise a return & service request within 7 days from of material delivery.
• Inform us via support desk email or support desk number
• Prepare package for dispatch
• Send the package on Paid basis
• Package receipt at our end
• Repair or replacement within 7 to 10 days from the date of receipt of the returned material
Genuine products
Dedicated Support
Doorstep Delivery
